Skill And Qualifications Requirement Samples †MyAssignmenthelp.com

Question: Discuss about the Skill And Qualifications Requirement. Answer: Position description: Resolving the various issues of the customers by answering their queries. Maintaining and opening the accounts of the customers to record the relevant information about the products and the services experienced by the customers. Recording the complaints of the customers and providing the relevant solutions regarding the products and the services that the customers have bought from the company (Amick, Lee, Hogg-Johnson, Katz, Brouwer, Franche Bltmann, 2017). Providing information of the products and services to the customers. Maintaining financial and payments accounts of the customers and following upon the orders. Skill and qualifications requirement: Market knowledge, products and services knowledge, problem solving skills, time management skills, technical knowledge, basic computer knowledge and skills, customers handling skills, etc. Goals for customer support executive: Personal goals: Improving and polishing the communication skills Achieving the monthly targets an improving the quality of the work Team goals: Achieving the team targets Improving the information flow and communication between the team Work plan: Activity Description Goals KPIs Timeframe Person responsible Information interaction between the team members. Clarification of the roles. Proper definition of the goals of the team Development of effective communication portal Problem solving sessions These are the activities that are required to be conducted in order to make the team work efficient enough so that the gaols of the team can be achieved. It is required to develop the efficient communication between the members of the team so that there will be better information flow Enhancing efficiency of communication and information flow in the team Proper reach of information on time Reduction of problem and conflicts amongst the team. 3months HR manager Customer support manager Technical training to the employees Defining the targets clearly Motivation Following the guidelines of the process More focus on work These are the activities that includes training, development and motivation amongst the employees so that they can achieve their individuals targets Achieving the monthly targets along with improvement in quality of the work Number of employees achieving the targets in the given time 2 months HR team, Team leadr Journal: As far as the organizational policies and plans are concerned, it has been analysed that there are various policies in the organisational that informs about the team and the personal goals setting of the company. Some of the policies of the company are: Provision of training: There are different types of trainings given to the employees of the company as per the requirements of the employees there (Korschun, Bhattacharya Swain, 2014). Communication: there is an online communication portal in the company that has been installed in order to support the communication between the employees. Rewards and recognition: It is the motivational policy that the company used to motivate the employees as per their performance. As per the policies and the programs of the company, it has been analysed that there are several goals that has been established for the employees at individual as well as team level. It is required to develop the goals so that the employees can get the idea of their targets and the performance of the employees can easily be evaluated. Goals for the team are also required to be set so that team can work as per the requirements of the organizational goals. KPIs are the key performance indicators that help in evaluation of the performance. Gaols related performance can be evaluated with the help of KPI because these KPIs are the measure that is related to the gaol achievement (Sung Choi, 2014). Contingency is the factor that needs to be considered at the time of making the plans or at the time of managing the performance of the employees. For instance, if any of the employees count not have performed and achieved the target because of some of the health issues, then there are different policies for evaluating the performance by considering the average of the performance (Grohmann Kauffeld, 2013). As far as my strengths are considered, I am very much interactive in nature and thus I can use this strength in achieving my personal gaol of improving the quality of work I do. This is because my work is to interact with people (Van Dooren, Bouckaert Halligan, 2015). In terms of weakness, I am little low with managing the time. This is the weakness that needs to be minimised by learning the timemanagement skills or by prioritizing the activities that are to be done. As far as the process of prioritizing activities is considered, it has been analysed hat I have used my strength and weakness as the support. I tried to look for my weaknesses first and then put the relevant activity on first that can help me in minimizing my weakness. I will try to prioritize the activities that are most important and that can help me in achieving my immediate gaols. Also, I need to keep in mind that along with the personal gaols, I have to along the activities in a way that results in achievement of the team goals as well. As per the goals that have been set work plans are being made. The first step that has been used to develop the workplace was to decide the gaols and the associated activities that need to be conducted. After considering the activities, they have been prioritized as per their relevancy and importance (Claessens, Van Eerde, Rutte Roe, 2007). The total of 5 months is required to provide al the relevant trainings to the employees. But, these trainings ac be provided hand in hand to save time. For personal goals, the individuals or the employees themselves have to make efforts in improving their skills. The management can only help them to do the same (Ford, 2014). According to the plan that i have made, it has been identified that I can be the role model for others as my work plan includes all the necessary requirements for achieving the individual as well as team goals. This pan is as per the gaols of the organizations and helps the organization to motivate the employees at the same time (DeNisi Smith, 2014). In terms of team work, the activities that I have included are related to the improvement of information flow and this is the major requirements for improving team work in any of the organization, especially in the sector of customer support. The work plans that have been made by me can be easily followed at my workplace. The only that is required is to make the standards and the policies and circulate them amongst all the employees so that they can get their ideas. It is also required to ask the employees about their requirements as their opinions in setting up their own goals are also very important and an effective way to develop the gaols for individuals as well as for the team (Budworth, Latham Manroop, 2015). Work life balance can be maintained by the plan made because it involves motivation as one of the factor that motivates and inspire the employees to work effectively (Macan, Shahani, Dipboye Phillips, 1990). It has been identified that people needs some kind of motivation to perform and if they are given with some rewards as an extra benefits then it makes them feel happy and they perform by their own will Professional development plan: Timeframe Description of opportunity or training Skills/competency to develop 1 month Time management skill training: It is the training that is required by me on an urgent basis. This is because it is the most important skills to manage the activities and prioritize the, as per the relevancy and requirements (Ananiadou Claro, 2009). This training will help to conduct the activities that are more important at first and aligning the other activities after that. Time management skills 1 week Computer handling skills: this is the technical skills that I need to develop. This is because I have to learn about the different software and the portals that the company deals with in daily functions to communicate. It is required so that I can communicate with the people at the work. I have analysed by the meeting with the supervisor that I am lacking in technical communication knowledge and I am not active on the communication portal of the company due to lack of its knowledge Development of technical skills. Meeting notes: It cannot be exactly a discussion but it was just an informal meeting between my colleague and me so that i can analyse and assess my professional skills at work. It has been analysed that I have asked many questions to him, he suggested me to be very active at the workplace as he has observed that I am very much into interacting with others and I trust people easily. This may harm me in future and in corporate companies, it should be not be the scene, I have to keep my things with me. He also argued about the time management issues that he observed with me. I was doing overtime and still not getting any incentives. On this, he suggested that I have to do overtime because I cannot be able to complete my tasks on time. I have to stretch my shift so that I can work. According to him, I have to learn managing the time so that I can finish my work in my shift. The discussion was very formal between me and my supervisor (Rosen, Kacmar, Harris, Gavin Hochwarter, 2017). I have made a questionnaire that has been filled by my supervisor. After filling that questionnaire, he has suggested me some of the recommendations regarding my knowledge of technical software of the company. He suggested me to take training do that I get familiar with the communication portals that has been used by the company to communicate formally with the employees. Conclusion: This meeting concludes that I have to get trained with the technical skills required to deal with the communication portal. Journal: The process that has been used to assess the professional skills and competency is as follows: the first step that should be taken in order to conduct the self-assessment of the professional skills is to analyse your own skills or the strength of weaknesses from the as experiences (O'Neil, 2014). Consulting with the friends and the colleagues is one of the options that have been used by me to assess my own professional skills. Professional skills are not only the technical skills but they also include the intellectual skills required to behave professionally (Boud, 2013). Filling some of the questionnaire that consists of situational questions helps in analysing own skills and the skills that need to be developed. As far as the meeting is considered, it has been analysed that it is the easiest and the effective way to assess the professional skills of the individuals. Colleagues are the one who can provide better feedbacks about the intellectual skills of the person and supervisors are the one who can tell about the technical skills of the person. Thus, conducting meeting with both of these will be effective and will help in assessment of the professional skills effectively. I have used different types of questionnaire from both the members to take feedback from them. When the meeting was between me and my colleague, I used little bit of informal process to conduct the whole meeting. This is because this process can help me to get the feedback very easily (Kyoung Ro, Lattuca Alcott, 2017). I have asked some of the personal questions to my colleague so that he can easily provide me the information about the communication and the social skills I have. In the meeting I have also asked him to pro vide me some of the recommendation to improve. On the other hand, the meeting with my supervisor was very formal. I have asked him to fill the questionnaire that I have printed and asked him to rate me in some of the areas along with the reasons. A standard procedure has been followed by me in the meeting with the supervisor. I have become great listener at that time as I need to hear what they want to say about me and not what I want to hear. I have developed by professional plan by analysing the feedback that has been given by my colleague and my supervisor (Naumann, Yang, Thai, Ford Polly, 2016). It has been identified that my friend suggested me to develop thetime management skills while my supervisor asked me to polish my technical skills about the software and the portal used in the company. I have followed a process to identify the development opportunities. First of all I have conducted meetings and conclude the results from those meetings. After that, I have aligned the meeting results with the skills that need to be developed by me (Rekman, Gofton, Dudek, Gofton Hamstra, 2016). Analysis of those skills results in identification of the type of opportunity and the training that I should take for developing the skills and improving my knowledge in the areas where I am lacking. The learning styles that I have used is learning session for understanding the process of the communication portal and observation learning for developing the time management skills. I have also asked for the help from my senior so that I can manage my time easily and efficiently. The two skills that I have planned to acquire are technical skills and the time management skills. These are the skills that can provide me competitive edge (Franklin Melville, 2015). This is because I have observed to be a good and hard worker in the company (Brown?Rice Furr, 2013). I am lacking in managing the activities and the task that I do and developing the time management skills will improvement efficiency to perform. I am an interactive person in my personal life but lacking knowledge of formal communication between the employees through the portal. This requires me to develop some of the technical knowledge and skills about the communication portal (Schirmer, et al. 2005). This enhances the information flow and thus I can again improve my work efficiency. The networking that has been used by me to develop my knowledge is: Attending sessions for understanding the portal Meeting with the senior to develop time management skills. Asking other colleagues that how they are doing their work The plan that I have made includes the training part. I have mentioned that our company has the policy to provide training to the employees as per the requirements. This policy of the company has helped me to take the session and learn. References: Amick, B. C., Lee, H., Hogg-Johnson, S., Katz, J. N., Brouwer, S., Franche, R. L., Bltmann, U. (2017). 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